Reach Out for Support

If you are a beginner and have decided to play the Plinko game on 1win for the first time, some moments may cause difficulties. But you should not worry about this. The 1win team has tried to create the most comfortable conditions for Pakistani players. Round-the-clock 1win online support will help you overcome difficulties and get detailed answers to all questions. You can get advice at any time of the day or night.

Available Support Channels for Your Plinko Experience

The 1win administration cares about its players' convenience and does everything to improve their gaming experience. That is why it offers several convenient communication channels. Let's consider the features of each.

Phone Support

Pakistani gamblers can call the support service at the phone number (+7 (495) 088 88 99) to get instant help. To do this, follow these steps:

1. Dial the phone number from your smartphone (the call will be charged according to your operator's rates) or call via Skype.
2. Wait for the connection with the operator.
3. Tell about your problem.
4. Get an answer from a specialist.

This communication channel is suitable for solving urgent issues that require a detailed analysis of the situation. You can contact the operator within 1-2 minutes. In the case of many requests, the process may take 20 minutes.

Email Support

The easiest and most convenient way to contact the support service is via email, suitable for solving serious problems and receiving detailed answers.

To write a letter to the 1win support service, follow the step-by-step scheme:

1. Go to the operator's official website.
2. At the bottom of the site, you will see the «Contacts of technical support» section.
3. Copy the address [email protected] and enter it in the «Recipient» line in the mail service.
4. Write a question and send a letter. For clarity, attach screenshots.

The response time depends on the operators' workload. Usually, it comes within 24 hours.

Live chat

This is the most popular communication channel, ensuring high speed of issue resolution.

To write to live chat, you need to:

1. Log in to the 1win website.
2. Log in to your account.
3. Click on the «Dialogue» button at the bottom of the main page.
4. Ask your question in the chat and wait for a free operator to join you.

Live chat is the fastest way to communicate with 1win technical support specialists. You can usually get an answer to your question within 2-3 minutes.

Support Feedback Form

Use this communication channel if you do not want or cannot describe your problem in detail in a letter. To do this:

1. Go to the gambling platform website.
2. Fill out the feedback form.
3. Enter your login and the reason for contacting us, and leave a number to call.
4. Solve the captcha and click «Send».

A free support operator will call you back as soon as possible. The waiting time will be no more than 5 minutes.

Social Networks

Gamblers who are members of the official 1win communities on Instagram, X, Facebook, Whatsapp, and Threads can seek help there. You can find all the current links to groups in social networks and messengers on the official 1win website in the «Contacts» section.

You can interact with the site administration by sending direct messages. To do this, you need to:

1. Log in to your account on the social network.
2. Find the official 1win page.
3. Write directly to the group administrator or post a question in a special section for discussion.
4. Wait for an answer.

Responsible and professional operators will do everything possible to help you solve your problem. The waiting time is 2-3 hours.

Types of Issues We Can Assist You Wit

1win Pakistan support service is always ready to help gamblers in a problematic situation. You can write support with various questions. Here are some of them.

• You cannot open the site.
• You cannot install/open the application.
• You cannot change the account currency.
• You forgot your password and cannot restore access to your account.
• You have problems with profile verification.
• You began to notice technical failures in the site (buttons do not respond during the game in Plinko, pages freeze and do not open).
• You cannot deposit funds into your game account.
• You cannot withdraw your winnings.
• You did not receive a bonus, although you fulfilled all the wagering requirements.
• Your bet played, but you still did not receive your winnings.

If you encounter any of these issues, please contact 1win support. Operators communicate with gamblers in several languages, including English, German, and Spanish. The gambling platform operates in more than 50 countries, so it will be easy for players from Pakistan to get help.

FAQ